The transport of your package
Packages are generally dispatched within 2 days after receipt of payment. The standard mode of shipment is Colissimo without signature or relay point. If you prefer delivery by Colissimo Extra with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.
The delivery costs are free from 100€ of purchase.
Shipping fees include packaging, handling and postage. They can contain a fixed part and a variable part according to the price or the weight of your order. We advise you to group your purchases in a single order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
The packages are oversized and protected.
Standard home delivery by hand in 48 hours from Monday to Saturday
- Indicative deadlines : J+2
- Home delivery (with or without signature)
- Delivery in a standard letter box for the offer without signature.
- Packages up to 30 kg
Delivery in relay point in 48h - 72h from Tuesday to Saturday
With 9,000 Points Relais® in France, Mondial Relay offers a simple parcel delivery service, fully tracked, delivered against a signature, with a delivery time of 2 to 4 working days.
Fast home delivery in 48 hours from Monday to Friday
Delivery in 24/48H to the address of your choice. You will receive an email notification as soon as your package is shipped, and a date and time slot for delivery will be indicated. If the time slot does not suit you, you can change the time or place of delivery via the website of our partner. If you are not present at the time of delivery, your parcel will be dropped off at the nearest relay point for collection by you.
You are an expatriate or you do not live in France?
We advise you to open an account at ColisExpat.com.
As soon as you register, you give us the address specially created for you in France and
DOMODEP will be able to deliver you.
Once your order is delivered to ColisExpat, you can have it shipped anywhere in the world.
Product return or exchange
30 days to change your mind!
It is good to have the time and peace of mind to try a product and to be able to return it if it does not suit you or if you are mistaken.
The return costs are at your expense, except during the warranty period, if the product is broken at the delivery, DOMODEP takes charge of the return costs.
The products must be returned new, intact, complete and in their original packaging.
However, in order to facilitate the return of products, we have imagined 3 insurance policies to make your life easier
Serenity return insurance at 29€ or DOMODEP takes care of all, you call us and we take care of all.
Peace of mind return insurance at 3,80€, we take care of the transport voucher and bring you the parcel at the post office or at a relay point.
Standard Return Policy, still 30 days trial period but you are responsible for the return shipping costs