The transport of your package
Packages are generally dispatched within 2 days after receipt of payment. The standard mode of shipment is Colissimo without signature or in a relay point. If you prefer delivery by Colissimo Extra with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.
Delivery fees are free for orders over 100 € in France and Belgium (excluding promotions)
Shipping costs include packaging, handling and postage. They can contain a fixed part and a variable part according to the price or the weight of your order. We advise you to group your purchases in a single order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Packages are oversized and protected.
Standard home delivery by hand within 48 hours from Monday to Saturday
- Indicative delivery time : J+2
- Home delivery (with or without signature)
- Delivery in standard letter box for the offer without signature.
- Packages up to 30 kg
Delivery in a relay point in 48 h - 72 h from Tuesday to Saturday
With its 9,000 Points Relais® in France, Mondial Relay offers a simple parcel delivery service, fully tracked, with a delivery time of 2 to 4 working days.
Fast home delivery in 48 hours from Monday to Friday
Delivery in 24/48 h to the address of your choice. You will receive an email notification as soon as your package is shipped, and a date and time slot for delivery will be indicated. If the time slot does not suit you, you can change the time or place of delivery via the website of our partner. If you are not present at the time of delivery, your parcel will be dropped off at the nearest relay point for collection by you.
You are expatriate or you do not live in France ?
YOUR PURCHASES AT DOMODEP ARE DELIVERED everywhere in the world DOMODEP unfortunately does not deliver in your country of residence? Or the delivery costs are too high?
We advise you to open an account on ColisExpat.com.
As soon as you register, you give us the address specially created for you in France and
DOMODEP will be able to deliver to you.
Once your order has been delivered to ColisExpat, you can have it shipped anywhere in the world.
Product return or exchange *
30 days to change your mind!
It's nice to have the time to try a product and to be able to return it if it doesn't fit or if you made a mistake.
The costs of return are at your expense, except, during the period of guarantee, in the case where the product is broken at the delivery, DOMODEP takes charge of the costs of return.
Products must be returned new, intact, complete and in their original packaging.
However, in order to facilitate the return of products, we have created 3 insurance policies to make your life easier
A Serenity return insurance at 29 € or DOMODEP takes care of all, you call us and we take care of all.
Peace of mind return insurance at 3.80 €, we take care of the transport voucher and you bring the parcel to the post office or to a relay point.
A Standard Return insuranceyou still have 30 days to try it out, but you have to pay the return shipping costs
* only for individuals and health institutions